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Fees & frequently asked questions

Questions before you begin

Straightforward information about scheduling, fees, insurance, telehealth, the office, and cancellations.

Starting therapy involves practical decisions as well as personal ones. These answers cover the most common questions about fit, scheduling, cost, privacy, location, and what happens next.

Do you offer in-person and telehealth sessions?

Yes. In-person appointments are available at the Dallas office in Deep Ellum. Secure telehealth appointments are available when you are physically located in Texas at the time of the session.

How do I schedule?

Use the scheduling link to choose an available consultation or appointment. New clients receive intake forms before the first session. Email is also available for general questions, but please do not include sensitive clinical information.

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Are you accepting new clients?

KW Counseling is currently accepting new private-pay clients, subject to schedule availability and clinical fit. Use the booking button to see available appointments or email Kristin with a general question about whether her experience matches what you are looking for. Contacting the practice or booking a time does not itself establish a therapist-client relationship.

What happens before the first appointment?

After scheduling, look for an email from Kristin with instructions for the secure client portal and digital intake paperwork. Completing the forms before the appointment gives Kristin an initial picture of your concerns, history, goals, and practice-policy acknowledgments. The What to Expect page explains the complete three-step process and what the first conversation may include.

What are the fees?

An individual 50-minute therapy session is $140. A 50-minute relationship-counseling session is $165. Longer sessions may be available case by case; the length and fee will be agreed upon before scheduling.

Do you accept insurance?

KW Counseling does not file insurance claims and is currently accepting new private-pay clients. A superbill or receipt can be provided for you to submit to your insurer for possible out-of-network reimbursement. Reimbursement is not guaranteed. HSA cards are accepted.

How often will we meet?

Frequency is discussed after Kristin understands your concerns, goals, availability, and the kind of work being considered. Some clients begin with regular weekly appointments; another schedule or a longer-format intensive may fit other circumstances. Frequency can be revisited as needs, progress, and practical considerations change.

How do I know whether Kristin is the right therapist for me?

Useful questions include whether Kristin has relevant experience, whether her communication style feels workable, and whether you can discuss goals, pace, identity, culture, concerns, and disagreements openly. The early appointments are a chance to assess fit in both directions. Read more about Kristin’s background and approach or explore the therapy specialties.

Is therapy confidential?

Therapists have professional and legal duties to protect client information, with specific exceptions and limits. Those limits can involve immediate safety concerns, suspected abuse or neglect, certain legal proceedings, and other circumstances defined by law. Kristin will review confidentiality, communication, records, and its limits during informed consent; ask questions whenever something is unclear. Ordinary email is best limited to scheduling and administrative matters.

What concerns do you work with?

Kristin’s work includes trauma and attachment wounds, anxiety, individual concerns, couples and relationship patterns, family systems, substance-use recovery, intimacy concerns, life transitions, and related issues. Concerns often overlap, so you do not need to choose a perfect label before reaching out. Review the Specialties page for an overview.

Where is the office?

2810 Canton Street, Dallas, TX 75226, in Deep Ellum just outside Downtown Dallas. Visits are by appointment only.

What is the cancellation policy?

Cancellations must be made through the cancellation link in your session confirmation email no later than two business days before the appointment. For example, a Thursday 1:00 p.m. appointment must be cancelled by Tuesday at 12:59 p.m.; a Monday 10:00 a.m. appointment must be cancelled by the preceding Thursday at 9:59 a.m.

Cancellations after the applicable deadline may be charged the full private-pay session amount. Review your signed practice policies for the controlling terms and any applicable exceptions.

What if I need urgent help?

KW Counseling is not a crisis service and cannot guarantee immediate responses by phone or email. Call or text 988 for the Suicide & Crisis Lifeline. If there is immediate danger, call 911 or go to the nearest emergency department.

Still deciding where to begin?

You can review what happens before and during a first session, read about Kristin’s approach, or email a general question. Please do not send private clinical details through ordinary email.

A thoughtful first step

Let’s see whether working together feels right.

In-person therapy in Deep Ellum and secure telehealth across Texas.

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